Terms of Service

01. Introduction

These Terms & Conditions govern your use of Mai’Kula’s concierge services. By engaging our services, you agree to these terms.

02. Scope of Services

Mai’Kula provides luxury concierge services including but not limited to:

• Travel planning and bookings
• Accommodation arrangements
• Transportation and car hire
• Lifestyle and reservation services
• Security and bespoke experiences

03. Booking & Payments

• All bookings are subject to availability
• Payments must be made in full or as agreed before service delivery
• Prices may vary based on market conditions and third-party providers

04. Cancellation & Refund Policy

• Cancellation terms vary depending on the service provider
• Some bookings may be non-refundable
• Mai’Kula service fees are non-refundable once work has commenced

05. Client Responsibilities

You agree to:

• Provide accurate and complete information
• Comply with travel regulations and requirements
• Respect service providers and local laws

06. Third-Party Services

Mai’Kula acts as an intermediary between clients and third-party providers. We are not liable for:

• Delays, cancellations, or service failures by third parties
• Losses resulting from third-party actions

07. Liability Limitation

To the fullest extent permitted by law:

• Mai’Kula shall not be liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the service

08. Force Majeure

We are not responsible for delays or failure due to events beyond our control (e.g., natural disasters, government restrictions, strikes).

09. Confidentiality

All client information and arrangements are treated with strict confidentiality.

10. Termination of Service

We reserve the right to:

• Refuse or terminate services in cases of misconduct
• Cancel bookings if necessary for safety or compliance reasons

11. Intellectual Property

All content, branding, and materials belonging to Mai’Kula remain our property.

12. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria.

13. Amendments

We may update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.